Inzomia Viewer FAQ

Last updated: 2004-10-11

General questions

About Adware and Spyware

The Inzomia image viewer does not contain Adware, Spyware or any other program installed without your knowledge.

How to I uninstall?

Yes, select Uninstall from the Inzomia folder in the start menu or uninstall the program from the add/remove programs option in the control panel.

The program crashes, any ideas?

The most common reason for the viewer to crash is that some other program earlier did crashed or did something illegal. Try to restart the computer and see if the problem goes away.

Another common reason for the viewer to crash is problem with the graphics drivers. Try downloading new drivers from the manufacturer of your graphics card. If you have a laptop computer go to the manufacturers home page since laptop computer often have modified graphics drivers.

If you do not manage to solve the problem please report it to us with as much information as possible. We sometimes get bug reports saying, “Inzomia doesn’t work”, and with only this information we can’t do anything to solve the problem. The software does work on a lot of computers we need to know exactly what may cause it to not work on your specific computer. How do you reproduce the problem, does this happen when loading a specific file, what is your computer configuration? What bit depth do you use on the desktop. Do not forget to let us know the program you are having trouble with (Inzomia viewer 3, inzomia plug-in, Zoom Studio etc)

The developers at Inzomia can be reached at tech@inzomia.com

The program is very unresponsive, what can I do?

There are a number of reasons for the program to run slowly.

First of all the computer may not use hardware acceleration. Always make sure you have the latest graphics driver for your computer. As an example the first windows 2000 version had disabled hardware acceleration for many of its default graphics drivers.

Another possibility is that you do not have enough video memory. This is usually not a problem today. If you have two megabyte or less video memory you can try setting the desktops bit-depth to 16 bit which may make a huge difference. Also try to make the image window smaller. Sometimes a few pixels smaller window can make the program run ten times as fast.

Virus scanners running in the background may make image loading slower if they are badly written or you are using an older computer. Filesharing software often puts a heavy load on both your harddisk and cpu.

May I redistribute the viewer on my site?

Feel free to link to us. On the Inzomia viewer site, www.inzomia.com, you will find icons to use and the html to link directly to the download of the viewer. If you want need to host the viewer on your site we would like you to contact us first at sales@inzomia.com. We also offers customized viewers based on the 3.x version.

What file types does the viewer recognize?

The viewer can display images in .jpg, .png, .bmp and .tga format. The viewer can also read these image formats from inside a zip file. Cbz (comic books) files are also supported as they are zip files. The viewer recognizes folders and adds all the known images and zip files in the folder when they are dropped on the playlist window. The viewer also recognizes a lot of media formats listed in the “media formats” document including pdf, avi, mpeg and rm files. Media files can only be viewed with the viewer but not placed in a playlist.

A media file does not play

There are a number of possible reasons for this to happen, most having to do with problem with the plug-in needed to playback the file. Try to update the required third party plug-in as described in the media document also make sure you have the required codecs for the file you want to view.

How does the playlist get sorted?

When files are added to the playlist everything that is added is first sorted alphabetically and then added to the bottom of the current playlist. You can rearrange the order of the playlist with simple drag n drop.